Return Policy

We want you to be completely happy with your ActiveDim gear. That’s why we offer free returns within 30 days of delivery.

If your sunglasses aren’t quite right for you, simply contact us and we’ll help you with the return.

Free 30-Day Returns

You have 30 days from the date your order is delivered to request a return.

Returns are completely free. Once your return has been approved, we’ll provide you with a prepaid return shipping label, so there’s no return shipping cost for you.

Your item should be returned in good condition and include the original packaging and accessories where possible. Of course, you’re welcome to try on your sunglasses to check the fit, comfort, and look.

To start a return, contact us at info@activedim.com with your order number.

We’ll send you your prepaid return label along with instructions on how and where to send your package.

Please contact us before sending anything back, as returns sent without first being registered with our team may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your sunglasses are damaged, defective, or you received the wrong item, contact us as soon as possible so we can make it right.

Send us your order number and a brief description of the issue, along with photos if applicable, and our team will take care of it.

Sale & Promotional Items

Sale and promotional items are also eligible for our 30-day return policy.

Gift cards cannot be returned or refunded.

Exchanges

Want a different model, colour, or lens? Just contact us at info@activedim.com.

Let us know what you’d like to exchange, and we’ll work with you to find the easiest and fastest way to get you the pair you want.

Refunds

Once we’ve received and inspected your return, we’ll let you know when your refund has been approved.

Approved refunds will be issued automatically to your original payment method.

Depending on your bank, credit card provider, or payment service, it may take several business days for the refund to appear in your account after we’ve processed it.

Questions?

If you have any questions about a return, exchange, refund, or your order, we’re always happy to help.